radiofreegeorgy
01-02-2005, 05:16 PM
Due to inept management and maintenance, both my husband and I lost websites hosted on X-Gravity. We received this brush-off e-mail.
"To whom it may concern:
Over the last 15 hours we have been trying to recover data on Hercules(69.90.174.130) from a hard drive gone bad to no avail. Due to the way the server itself was put together, the hard drives were on the wrong IDE controllers causing errors that eventually led to it being rendered useless. We are very sorry that this happened but no files were able to be recovered.
We are not able to get backups as they were on the server as well. We will be cancelling all subscriptions for those that were on hercules. As there is nothing we can do anymore, we wish you the best of luck with your new host.
Please do not reply to this email as it will go nowhere.
XG"
Any website with such shoddy maintenance practices and customer service does not deserve to be in business.
"To whom it may concern:
Over the last 15 hours we have been trying to recover data on Hercules(69.90.174.130) from a hard drive gone bad to no avail. Due to the way the server itself was put together, the hard drives were on the wrong IDE controllers causing errors that eventually led to it being rendered useless. We are very sorry that this happened but no files were able to be recovered.
We are not able to get backups as they were on the server as well. We will be cancelling all subscriptions for those that were on hercules. As there is nothing we can do anymore, we wish you the best of luck with your new host.
Please do not reply to this email as it will go nowhere.
XG"
Any website with such shoddy maintenance practices and customer service does not deserve to be in business.